The ONLY organisation dedicated to represent
buyers of coaching and mentoring services

How to complain

This Complaints Procedure sets out what a complaint is and what we will do should we receive one. Please feel free to adapt and use this for you and or your organisation. That said, please ensure that you check it with your legal advisor. This type of document may have contractual implications. Consult your own legal advisors, they will be able to advise and help make modifications that ensure this is YOUR Complaints Procedure and ensure you understand the implications.

Our complaint policy

  1. We have an unswerving commitment to customer service
  2. We want to provide a good customer service and experience to our customers. We believe we get things right most of the time but recognise that sometimes things can go wrong or we fail to meet your expectations
  3. If you are unhappy with an aspect of the service you have received from us we would like you to tell us. We can then look into your complaint, explain what has happened and, where necessary, put things right
  4. We define a complaint as an expression of dissatisfaction about the service you received from us

How to make a complaint

You (or someone acting on your behalf and with your express permission) can make a complaint by telephone, email, letter or in person. Please note we will ONLY deal with someone acting on your behalf if that person has your express written permission to act on your behalf.

Our complaints procedure

Step 1
Our contact details (If you use this for yourself - put your contact details here)
International Regulator of Coaching and Mentoring, CIC
Welbeck House, 28 Welbeck Avenue, Plymouth, Devon, PL4 6BG, United Kingdom

Tell us what has happened, why you are unhappy and what you would like us to do about it. We undertake to look into your complaint and try to resolve it with you. We will aim to resolve your complaint as quickly as possible

Step 2
If you are not satisfied with the response you receive please let us know within 10 working days. Your complaint will then be reviewed by an independent colleague. They will aim to let you know their determination within 10 working days but if they need longer to consider your case they will let you know when you can expect a decision.

Step 3
If you are not satisfied with the response you receive you have the right to take the matter to mediation. Providing no conflict of interest exists you may choose the mediator. We will abide by the mediator's decision.